1: Is there any telephone number I can call ?^top

The toll free is available. If you have any questions, please contact us by emails , live support online and phone.

2: Where is your company located ?^top

We are based in China. The costumes are made and shipped from the factory in China directly.

3: What countries do you deliver to ?^top

The costumes can be shipped to worldwide.

4: What countries do you deliver to ?^top

You can contact us anytime at your convenience. If any questions, suggestions, please feel free to contact us through sales@miccostumes.com or through live online support.

5: Are the costumes in stock ?^top

Most of the costumes are in stock. But some are not ready-to-wear.They need to be processed after customers place orders.

6: If the quality of the costume is poor, can I return the costume back for a refund ?^top

You might as well take a look at our return policy at our site.return policy

7: If the costume does not fit, what can you do ?^top

If we ship the correct regular size to you, we do not accept the costume for a refund. The costume of custom-made size can not be returned for a refund either.

8: What is the material for this costume ?^top

The cosplay costumes are made of uniform cloth which can stretch.

9: I have some pictures of a commision. Can you make it for me ? How much does it cost ? Is the shipping free ?^top

Please show us some pictures of the commision at first. Then we can check whether the commision can be processed or not. The shipping is not free. We only charge the cost of the finished costume.

10: I saw a costume at other site.Can you process the costume for me ? Which is the price ?^top

Please email us some pictures.Then we can check the price and the processing of the costume.

11: Why do I not find the costume at your site ?^top

The costumes at our site are various.It is possible that some costumes can not be found owing to the incorrect key words.If you still can not find the costumes you are interested, please contact us for information. Alternatively you show us some pictures of the costume and we check it for you.

12: How do I know if my purchase has been confirmed ?^top

We will send the confirmation email to you after you place an order. You can also track the status of the order at our site.

13: What payment methods do your accept ?^top

We accept payment either by Credit Card, PayPal

14: If I do not need the costume, can I cancel the order ?^top

The Product Department will begin to make the suit or wig for you in 24 hours after receiving your order. Thus, make sure to cancel your order within 24 hours. Please contact us by emails , live support online and phone, if you need to cancel the order.

If the merchandise has been processed, you will not be able to cancel it. If you are determined to cancel the order when we are processing the costume, we can not refund the full payment of the order to you.

15: All the shipping is free ?^top

The shipping to most places in the world is not free. But if you need the costume urgently, you have to choose fast shipping so that you can receive the costume in time.

16: Will I be required to pay import duty by my country's Custom House ?^top

Based on our past experiences, cases are that most countries do not charge import duty on low volume personal imports.

17: How do I track the order ?^top

We will email the shipping number to you after the costume is shipped out. Please check the emails from us. You can also track the order at our site.

18: I received the costume. I am not satisfied with it. I want to return the costume for a refund.^top

Please show us some pictures of the costume you received and tell us which part does not meet your need. Thus we can check it for you. Thanks.

19: I received the costume from you. But the costume is small so that it is not wearable. Can I exchange it ?^top

If the costume is new, not worn which can be sold again, we can exchange the costume. If we ship the correct size to you which does not fit, we can also exchange the costume. But you need to afford the shipping charges during the reshipping.

20: How do I know my information is safe at your site ?^top

We guarantee your information will not be exposed to any third party.Anyone who exposes the personal information will be responsible for it.You might as well take a look at the Privacy Policy via the following link.Privacy Policy