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Customer Service
Company Info
Shopping
Do you do custom sizing?
Sorry, we don't take custom orders.
Why do I not find the costume at your site ?
The costumes at our site are various.It is possible that some costumes can not be found owing to the incorrect key words.If you still can not find the costumes you are interested in, please contact us for information. Alternatively you show us some pictures of the costume and we check it for you.
What payment methods do you accept ?
We accept payment by Credit/Debit and PayPal.
Orders
Can I cancel or change my order?
If the order has not been shipped, it may be cancelled or changed. Please contact us asap by emails, live support online and phone, if you need to cancel or change the order.
I only received part of the order. Is that normal?
The items in the order may be shipped separately. Please check the tracking information emails from us. If you didn't receive the emails, please contact our customer service: support@miccostumes.com.
Shipping & Delivery
All the shipping is free ?
The shipping to most places in the world is not free. If you need the costume urgently, you have to choose express shipping so that you can receive the costume in time.
How long does it take to make an item if it is not ready-to-ship ?
If the item is ready-to-ship, you can receive it in 7-10 days for express shipping. While economy shipping takes 15-20 days or more.Please refer to following table.
| EXPRESS | ECONOMY | STANDARD | |
|---|---|---|---|
| USA | 3-5 working days | 10-15 working days | 7-10 working days |
| UK | 5-7 working days | 10-12 working days | / |
| CA | 5-7 working days | 10-15 working days | / |
| AU | 7-10 working days | 10-15 working days | / |
| DE | 5-7 working days | 7-11 working days | 6-10 working days |
| FR | 5-7 working days | 7-11 working days | 6-10 working days |
If the item is not ready-to-ship, it has to be made at first and then can be shipped out.The shipping will be available after the items are finished. We advise you to select the delivery country and size on the product page. You can refer to the processing time given on the page
How do I track the order ?
We will email the shipping number to you after the order is shipped out. Please check the emails from us. You can also track the order via logging in your account at our site.
The tracking number shows that the package was delivered, but it has not arrived at all.
Please contact our customer service: support@miccostumes.com
Returns
What is Miccostumes return policy?
Please see our return policy for more information on our site.
Where is my refund?
Once we receive your return and confirm that your return is in new and in good condition, we'll process your return and initiate a refund to the original form of payment.
I received the costume. I am not satisfied with it.
Please show us some pictures of the costume you received and tell us which part does not meet your needs. Thus we can check it for you. Thanks.
Product Info
Where is the size chart?
Please check the size chart on the product page.
Are the costumes in stock ?
Most of the costumes are in stock. But some are not ready-to-ship.They have to be made at first and then can be shipped out.
How do I get the measurement of a costume that is not shown in the size chart?
Please contact our customer service: support@miccostumes.com
How can I be notified via email when the costume will be restocked?
Select the out-of-stock size on the product page and click "Notify Me When Available" below to fill in your email address. You will receive an email notification when the item is available to buy.
Security & Privacy
How do I know my information is safe at your site ?
We guarantee that your information will not be exposed to any third party.Anyone who exposes the personal information will be responsible for it.You might as well take a look at the Privacy Policy via the following link.Privacy Policy
Do you do sponsorships? If so, what are the requirements?
For sponsorship questions, you can send your profile to our official email address: bd@miccostumes.com. Thanks!
How to unsubscribe your emails?
There is a "unsubscribe" button at the bottom of the email, you may try it. Any issues, please feel free to contact us.
Reward Points
What are Reward Points?
Reward Points are our way of giving back to you. You can use them at checkout to save on future orders, and unlock exclusive offers and member-only perks.
Who can earn points?
Anyone with a Miccostumes account can earn points by shopping on our official website.
How do I earn points?
You can earn points in multiple ways, including:
- Creating an account and joining the program
- Subscribing to our newsletter
- Making purchases (earn points based on your order value)
- Leaving product reviews
- Referring friends
- Receiving birthday rewards and level-up bonuses
- Earning extra points during special events like Holiday Sales or Members’ Day
Point rates may vary depending on your membership tier. For full details, please visit our Membership Program page.
When will my points be added to my account?
- Points from orders are added after your order is shipped.
- Referral points are added after your friend completes their order (following a short approval period).
How do I use my points?
At checkout, simply enter the number of points you'd like to use for an instant discount. Points can only be applied to product value and cannot be used for shipping fees.
How much are my points worth and are there any limits?
The value of your points depends on your membership tier:
- Cosplay Fan: 100 points = $1
- Cosplay Star: 100 points = $1.2
- Cosplay Elite: 100 points = $1.5
Redemption rules:
- Minimum redemption: 100 points per order
- Daily redemption limit: up to 1000 points
- Special promotions may allow higher limits (up to 2000 points depending on tier)
- Points can be used once per order
Can I use points with coupons?
Yes. You can combine your points with public coupon codes and other promotions to maximize your savings.
Do my points expire?
Yes, points expire after 365 days if they are not used, so be sure to redeem them in time.
Do points add up over time?
Yes, your points will continue to accumulate in your account until they are used or expired.
What happens if I cancel or return an order?
If an order is canceled or returned, any points earned from that purchase will be deducted from your account.
What about referral points if something changes?
Once your referral points are approved, they will remain valid—even if the referred order is later canceled.
Are all purchases eligible for points?
Points are calculated based on your final order total, including product price, shipping fees, and taxes.
How can I check my points?
Simply log in to your account to view your points balance, history, and expiration details anytime.
Payment
We accept the following payment methods: Visa, Mastercard, American Express, Discover, PayPal, Google Pay, and Apple Pay.PayPal Pay Later may be available for eligible customers and allows installment payments, subject to PayPal’s approval and terms.Credit card payments are securely processed via Stripe, our payment processor.All orders must be prepaid and include shipping and handling fees. Cash on delivery (C.O.D) is not available.
The Payment by Credit Card.
We accept Visa, MasterCard, American Express & Discover credit card. In order to protect our customers from credit card fraud, the billing address on your order form must match the billing address to which your monthly credit card statement is mailed.
If your order is paid with a Visa, Mastercard or American Express credit card, charges will appear on your monthly credit card statement as Miccostumes.Please contact us if you have any further issues or questions for the payment, we will reply you as soon as possible.
If your order is paid with a Visa, Mastercard or American Express credit card, charges will appear on your monthly credit card statement as Miccostumes.Please contact us if you have any further issues or questions for the payment, we will reply you as soon as possible.
The Payment by Paypal.
If you wish to make payment via Paypal.com, we only ship to Paypal.com verified confirmed address. This helps maintain a safe on-line shopping experience for everyone. We will put the order on-hold until PayPal has cleared the payment.