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FAQ
Shopping
Do you do custom sizing?
Sorry, we don't take custom orders.
Why do I not find the costume at your site ?
The costumes at our site are various.It is possible that some costumes can not be found owing to the incorrect key words.If you still can not find the costumes you are interested in, please contact us for information. Alternatively you show us some pictures of the costume and we check it for you.
What payment methods do you accept ?
We accept payment by Credit/Debit and PayPal.
Orders
Can I cancel or change my order?
If the order has not been shipped, it may be cancelled or changed. Please contact us asap by emails, live support online and phone, if you need to cancel or change the order.
I only received part of the order. Is that normal?
The items in the order may be shipped separately. Please check the tracking information emails from us. If you didn't receive the emails, please contact our customer service: support@miccostumes.com.
Shipping & Delivery
All the shipping is free ?
The shipping to most places in the world is not free. If you need the costume urgently, you have to choose express shipping so that you can receive the costume in time.
How long does it take to make an item if it is not ready-to-ship ?
If the item is ready-to-ship, you can receive it in 7-10 days for express shipping. While economy shipping takes 15-20 days or more.Please refer to following table.
| EXPRESS | ECONOMY | STANDARD | |
|---|---|---|---|
| USA | 3-5 working days | 10-15 working days | 7-10 working days |
| UK | 5-7 working days | 10-12 working days | / |
| CA | 5-7 working days | 10-15 working days | / |
| AU | 7-10 working days | 10-15 working days | / |
| DE | 5-7 working days | 7-11 working days | 6-10 working days |
| FR | 5-7 working days | 7-11 working days | 6-10 working days |
If the item is not ready-to-ship, it has to be made at first and then can be shipped out.The shipping will be available after the items are finished. We advise you to select the delivery country and size on the product page. You can refer to the processing time given on the page
How do I track the order ?
We will email the shipping number to you after the order is shipped out. Please check the emails from us. You can also track the order via logging in your account at our site.
The tracking number shows that the package was delivered, but it has not arrived at all.
Please contact our customer service: support@miccostumes.com
Returns
What is Miccostumes return policy?
Please see our return policy for more information on our site.
Where is my refund?
Once we receive your return and confirm that your return is in new and in good condition, we'll process your return and initiate a refund to the original form of payment.
I received the costume. I am not satisfied with it.
Please show us some pictures of the costume you received and tell us which part does not meet your needs. Thus we can check it for you. Thanks.
Product Info
Where is the size chart?
Please check the size chart on the product page.
Are the costumes in stock ?
Most of the costumes are in stock. But some are not ready-to-ship.They have to be made at first and then can be shipped out.
How do I get the measurement of a costume that is not shown in the size chart?
Please contact our customer service: support@miccostumes.com
How can I be notified via email when the costume will be restocked?
Select the out-of-stock size on the product page and click "Notify Me When Available" below to fill in your email address. You will receive an email notification when the item is available to buy.
Security & Privacy
How do I know my information is safe at your site ?
We guarantee that your information will not be exposed to any third party.Anyone who exposes the personal information will be responsible for it.You might as well take a look at the Privacy Policy via the following link.Privacy Policy
Do you do sponsorships? If so, what are the requirements?
For sponsorship questions, you can send your profile to our official email address: bd@miccostumes.com. Thanks!
How to unsubscribe your emails?
There is a "unsubscribe" button at the bottom of the email, you may try it. Any issues, please feel free to contact us.
Puntos de Recompensa
¿Qué son los puntos de recompensa?
Los puntos de recompensa son nuestra forma de agradecerte por comprar con nosotros. Puedes utilizarlos durante el checkout para ahorrar en futuros pedidos y acceder a beneficios exclusivos para miembros.
¿Quién puede ganar puntos?
Cualquier persona con una cuenta en Miccostumes puede ganar puntos al comprar en nuestro sitio web oficial.
¿Cómo puedo ganar puntos?
Puedes ganar puntos de varias maneras, incluyendo:
- Crear una cuenta y unirte al programa
- Suscribirte a nuestro newsletter
- Realizar compras (los puntos se calculan según el valor del pedido)
- Dejar reseñas de productos
- Invitar a amigos
- Recibir recompensas de cumpleaños y bonificaciones por subir de nivel
- Participar en eventos especiales como promociones de temporada o Members' Day
La cantidad de puntos puede variar según tu nivel de membresía. Para más detalles, consulta la página del programa Membership.
¿Cuándo se añaden los puntos a mi cuenta?
- Los puntos por compras se añaden después de que tu pedido sea enviado
- Los puntos por referidos se añaden una vez que el pedido de tu amigo se completa (tras un breve periodo de validación)
¿Cómo uso mis puntos?
Durante el checkout, solo tienes que introducir la cantidad de puntos que deseas usar para obtener un descuento inmediato. Los puntos no se pueden aplicar a los gastos de envío.
¿Cuánto valen los puntos y cuáles son los límites?
El valor de los puntos depende de tu nivel de membresía:
- Cosplay Fan: 100 puntos = $1
- Cosplay Star: 100 puntos = $1.2
- Cosplay Elite: 100 puntos = $1.5
Condiciones de uso:
- Mínimo de canje: 100 puntos por pedido
- Límite diario: hasta 1000 puntos
- En promociones especiales: hasta 2000 puntos (según el nivel)
- Los puntos se pueden usar una vez por pedido
¿Puedo usar puntos junto con cupones?
Sí, puedes combinar tus puntos con códigos de descuento y otras promociones activas.
¿Los puntos caducan?
Sí, los puntos caducan después de 365 días si no se utilizan.
¿Los puntos se acumulan?
Sí, los puntos se acumulan en tu cuenta hasta que los uses o caduquen.
¿Qué ocurre si cancelo o devuelvo un pedido?
Los puntos obtenidos con ese pedido serán descontados de tu cuenta.
¿Qué pasa con los puntos por referidos?
Una vez aprobados, los puntos por referidos seguirán siendo válidos, incluso si el pedido se cancela posteriormente.
¿Todas las compras generan puntos?
Sí, los puntos se calculan en función del total final del pedido, incluyendo productos, gastos de envío e impuestos.
¿Cómo puedo consultar mis puntos?
Solo tienes que iniciar sesión en tu cuenta para ver tu saldo de puntos, historial y fechas de caducidad.
Payment
Aceptamos los siguientes métodos de pago: Visa, Mastercard, American Express, Discover, PayPal, Google Pay y Apple Pay. Los clientes elegibles pueden usar PayPal Pay Later, que permite pagos en cuotas, sujeto a la aprobación y los términos de PayPal. Los pagos con tarjeta de crédito se procesan de forma segura a través de Stripe, nuestro procesador de pagos. Todos los pedidos deben ser prepagados e incluyen los gastos de envío y manipulación. No se acepta el pago contra reembolso (C.O.D.).
The Payment by Credit Card.
We accept Visa, MasterCard, American Express & Discover credit card. In order to protect our customers from credit card fraud, the billing address on your order form must match the billing address to which your monthly credit card statement is mailed.
If your order is paid with a Visa, Mastercard or American Express credit card, charges will appear on your monthly credit card statement as Miccostumes.Please contact us if you have any further issues or questions for the payment, we will reply you as soon as possible.
If your order is paid with a Visa, Mastercard or American Express credit card, charges will appear on your monthly credit card statement as Miccostumes.Please contact us if you have any further issues or questions for the payment, we will reply you as soon as possible.
The Payment by Paypal.
If you wish to make payment via Paypal.com, we only ship to Paypal.com verified confirmed address. This helps maintain a safe on-line shopping experience for everyone. We will put the order on-hold until PayPal has cleared the payment.