Our Cosplay Costumes,wigs and other accessories will be shipped from HongKong and USA directly, it takes about 10-15 business days to customize a costume if they are not in stock, and usually takes about 5-7 days for the costumes to get to your place after they are finished via DHL, EMS or UPS.
The Cosplay Shoes are customized, even if you choose regular size or custom-made size. It usually takes about 5-7 business days to process a pair of shoes and 5-7 days around for the shoes to get to your place after they are finished.
We advise you to place an order early so that there are enough time before you receive the costumes or shoes.
We can ship items in your order separately to ensure that customers can receive the items earlier.
Attention: The processing and shipping of the orders during legal holiday will be delayed to some extent. We appreciate your understanding.
We accept payment via Paypal and Credit Card directly
We accept returning for replacement or refund within 3 days after you receive the costumes,dressesor wigs. The cost on the merchandise will be totally refunded. But the shipping cost is not refundable.
Here are some cases in which you can return the merchandise for a replacement or refund:
- 1: There is something wrong with the quality on the suit
- 2: The size is wrong (For Custom made order, make sure you provide the correct size or we will not accept refund if we make the same size as the one you provided.)
- 3: If you plan to return the merchandise, you should make sure it has never been used, worn, altered and there aren' t missing items. The original package, garment tag and tracking number are must-have items for you to receive the refund. Thus, be careful while checking all details on the merchandise please. Please return the costumes back with a shipping number.
Following are conditions on which return is not accepted:
- 1: If you return part of the costumes, the payment can not be refunded.
- 2: Worn, used or altered items can not be returned.
- 3: undergarments, socks and stocking can not be returned.
- 4: Items for one time wear or indoor use like shoe covers, boots tops, costume shoes, etccan not be returned.
- 5: Prosthetics,fangs, fake teeth, cosmetics, beards, facial hair and any other artificial hair including hair pieces, hair clips, hair extensions, headbands, barrettes, hair accessories, hats with attached hair can not be returned.